COVID-19 GREY ZONE Update
Grey-zone lockdown shopping options:
In order to continue servicing our customers, we will continue to operate our online store and offer the following shopping and shipping options:
-In person, through the door "window shopping" service everyday at our storefront during the following hours: Mon-Sat 11am-6pm, Sun 11am-5pm
-Free Storefront/ Curbside Pickup during store hours
-Free Domestic Shipping on orders over $150 but if you are local and able, consider forgoing shipping even if you qualify for free shipping to lessen our combined carbon footprint! We and the earth thank you for this!
We are open for in person shopping through the door or over the phone:
IN-STORE SHOPPING SAFETY PROTOCOLS:
(SUSPENDED WHILE IN GRAYZONE LOCKDOWN)
- Max 3 customers in store at a time. One out, one in.
- Masks mandatory for customers and staff.
- Disposable masks available at the door if customers do not have their own.
- Reusable masks also for sale.
- Customers and staff must practice physical distancing.
- Our new floor plan allows for 6' distancing throughout.
- Large plexi sneeze guard at cash point.
- Hand sanitizer at the door and at cashpoint for customers and staff.
- The store is cleaned before we open and throughout the day by staff, with extra attention paid to shared surfaces using sanitizer, alcohol or Clorox wipes.
- Enhanced air circulation by opening front & back doors (weather permitting) & turning on ceiling fan when not using A/C (which has a fan).
- Bulk Refill; staff to sanitize customer containers with alcohol before filling (no customer contact with bulk).
- No testers available to touch or sniff
SHIPPING DETAILS - Please Read Before Ordering
We are offering FREE domestic shipping on orders over $150 via Canada Post. Due to reduced staff and hours we are working to get your orders packed up and to Canada Post as quickly as possible. We currently drop off shipments to Canada Post every Friday - so orders to be shipped Friday must be received at least by Thursday at midnight (the day before). As with any shipping service, unforeseen issues may arise delaying the delivery of your shipment. We appreciate your patience should we encounter any unforeseen delays.
FREE STOREFRONT PICK-UPS - HOW IT WORKS:
Available ONLY during store hours (listed above).
Make your purchase online. Once you receive an email notification that your items are ready and available for pick-up, please come to our storefront at 191 Roncesvalles Ave. during store hours. You may either line up and enter the shop when it is your turn and ask to claim your online purchases or if you prefer to remain outside; maintain a 2 meter distance from our shop and call us to let us know you have arrived (416) 516-2234. We will then deposit your order outside our door for you to pick-up. Please be respectful of these distancing measures toward us and those who may be lining up to enter our shop both for your own safety, other customers’ and that of our wonderful staff!
If these pick-up hours do not work for you, we will not make any exceptions. Instead please choose Canada Post shipping.
Should you have any questions or concerns feel free to get in contact with us via telephone (416) 516-2234 or email: firstname.lastname@example.org