COVID-19 GREY ZONE Update
Grey-zone lockdown shopping options:
In order to continue servicing our customers, we will continue to operate our online store and offer the following shopping and shipping options:
-In person, through the door "window shopping" service everyday between 12-6pm at our storefront
-Free Storefront Pickup during store hours
-Free Domestic Shipping on orders over $100 but if you are local and able, consider forgoing shipping even if you qualify for free shipping to lessen our combined carbon footprint during what is sure to be the busiest shipping season on record!
-$10 local delivery within a 3km radius of our shop, FREE on orders over $100
We are open for in person shopping:
INSTORE SHOPPING SAFETY PROTOCOLS:
(SUSPENDED WHILE IN GRAYZONE LOCKDOWN)
- Max 3 customers in store at a time. One out, one in.
- Masks mandatory for customers and staff.
- Disposable masks available at the door if customers do not have their own.
- Reusable masks also for sale.
- Customers and staff must practice physical distancing.
- Our new floor plan allows for 6' distancing throughout.
- Large plexi sneeze guard at cash point.
- Hand sanitizer at the door and at cashpoint for customers and staff.
- The store is cleaned before we open and throughout the day by staff, with extra attention paid to shared surfaces using sanitizer, alcohol or Clorox wipes.
- Enhanced air circulation by opening front & back doors (weather permitting) & turning on ceiling fan when not using A/C (which has a fan).
- Bulk Refill; staff to sanitize customer containers with alcohol before filling (no customer contact with bulk).
- No testers available to touch or sniff
SHIPPING DETAILS - Please Read Before Ordering
Due to reduced staff and hours we are working to get your orders packed up and to Canada Post within 2-3 business days of receiving your order. As with any shipping service, unforeseen issues may arise delaying the delivery of your shipment. We appreciate your patience should we encounter any unforeseen delays.
FREE STOREFRONT PICK-UPS - HOW IT WORKS:
Available ONLY during store hours (listed above).
Make your purchase online. Once you receive an email notification that your items are ready and available for pick-up, please come to our storefront at 191 Roncesvalles Ave. during store hours. You may either line up and enter the shop when it is your turn and ask to claim your online purchases or if you prefer to remain outside; maintain a 2 meter distance from our shop and call us to let us know you have arrived (416) 516-2234. We will then deposit your order outside our door for you to pick-up once we have gone back inside. Please be respectful of these distancing measures toward us and those who may be lining up to enter our shop both for your own safety, other customers’ and that of our wonderful staff!
If these pick-up hours do not work for you, we will not make any exceptions. Instead please choose Canada Post shipping or $10 local delivery and we will ship your order to your door!
CANADA POST SHIPPING
We are offering FREE domestic shipping on orders over $100 via Canada Post. Due to reduced staff we are working to get your deliveries packed and shipped within 2-3 days of receiving your order. As with any shipping service, unforeseen issues may arise delaying the delivery of your shipment. We appreciate your patience should we encounter any unforeseen delays.
Should you have any questions or concerns feel free to get in contact with us via telephone (416) 516-2234 or email: firstname.lastname@example.org